Based on its recent analysis of the managed services market in the healthcare industry, Frost & Sullivan presents T-Systems with the 2015 South African Frost & Sullivan Award for Customer Value Leadership. The company's superior price/performance value and customer service provides a competitive edge in terms of providing solutions in the healthcare industry.
"T-Systems' solutions simplify and streamline operational processes within hospitals by automating patient and document-driven processes, thus enabling higher efficiency," said Frost & Sullivan Industry Analyst Jonanita Roos. "Ultimately, this safeguards revenue attrition and supports an excellent patient experience, providing a longitudinal patient record to support evidentiary documentation regarding diligent patient care."
High-quality service strategy
T-Systems' fourfold customer acquisition strategy incorporates world-class, end-to-end solutions, proactive relationship building with customers, high-quality service delivery with strategies like Zero Outage, and going mobile in order to make information readily available to complete the process chain. Its solutions are built on the popular and ubiquitous SAP Business All-In-One platform, allowing it to offer replicable technology in a cost-effective manner while leveraging brand recognition.
Currently, the company's healthcare customers include seven private hospital groups, a public sector compensation fund manager, a leading medical funds administrator, a public sector healthcare provider, and an accident funds administrator. T-Systems also delivers seamless integration between enterprise management (financials and materials management), employee management (HR management, including time and attendance and biometrics), and patient management (patient administration, billing and clinical records).
Further, T-Systems' financial process solutions can reduce discharge time by 50 percent, lower audit costs by more than 20 percent, and make operations 75 percent more profitable through integrated systems and real-time inclusive financials. The company's primary care solutions provide access to comprehensive patient information, enabling the formulation of a more informed care plan. T-Systems' customers have also experienced over 30 percent lower workforce turnover due to workforce empowerment using the Human Capital Management features of the solution. Materials management features help control the flow of stock through the retail pharmacy.
Delivering superior price/performance value and excellent customer service
"The key to strong customer acquisition is relationship building, and T-Systems has long-standing and solid relationships with its customers due to the high level of personal engagement, industry knowledge and the continuous high quality of service delivery," noted Roos. "All its healthcare projects have been deployed on time and within budgets, forging trust with existing customers. The company has also maintained local relevance by keeping a predominantly South African workforce that has a better insight into the market."
For continuously positioning itself as a strategic partner to its customers and delivering superior price/performance value and excellent customer service, T-Systems is the worthy recipient of the 2015 Frost & Sullivan Customer Value Leadership Award in the South African managed services market for healthcare.
Best Practices Award for outstanding achievements
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.