T-Systems SmartChat: AI chatbot in the healthcare sector
Artificial intelligence will also be standard in the healthcare sector in the future. Our AI chatbot for healthcare takes into account the industry's unique privacy requirements.
Sovereign generative AI for healthcare
The T-Systems SmartChat makes artificial intelligence usable in the healthcare sector by relying on sovereignty by design and default with its GKV-specific architecture.
As a special AI chatbot for the healthcare sector, the T-Systems SmartChat reconciles the latest technological possibilities with data protection compliance. For example, AI can move into the everyday work of clinics, health insurance companies and medical practices and support the teams there in their administrative tasks. With its access to large-language models and customer-specific knowledge, the medical chatbot is not only available to its human colleagues as an industry expert at all times. The digital health solution also serves as a catalyst for end-to-end automation, for example in the context of artificially intelligent document processing at health insurance companies or in automated documentation in hospitals.
Since the T-Systems SmartChat can be easily expanded with industry-specific knowledge, it is suitable in everyday life as a specialist encyclopedia for health insurance companies, university hospitals as well as associations of statutory health insurance physicians or medical practices. In addition, the individually configurable out-of-the-box solution with its GKV-specific architecture offers open interfaces, enables distributed data storage and has integrated pseudonymization of names, addresses or IDs. For maximum security and availability, the AI chatbot for healthcare relies on a model-agnostic approach, open interfaces, and open source components. Data processing takes place exclusively in Germany and Europe.
The sovereign health chatbot T-Systems SmartChat relieves teams in hospitals, doctors' practices, health insurance companies and care facilities of formulating, editing, extracting, planning, structuring, translating or programming. The AI chatbot for the healthcare sector supports customer advice by centralizing expert knowledge and intuitively using the chat with internal knowledge management. Its open interfaces form the basis for successful end-to-end automation that counteracts the impending shortage of skilled workers and makes healthcare facilities future-proof.
The use of artificial intelligence in the healthcare sector holds great potential for making work easier and increasing productivity. The secure handling of health and social data through data protection compliance and high-security operation are two essential aspects for long-term success. As an AI chatbot for the healthcare sector, the T-Systems SmartChat becomes a trusted contact for its human colleagues, as it can access internal information as well as industry expertise. Open interfaces also enable integration into omnichannel management platforms or contact centers, internal knowledge management, document reading, or workflows to increase the number of unreported processing.
Management levels and specialist staff in hospitals, health insurance companies, professional societies and politicians are convinced: Artificial intelligence is the key to more time at the patient's bedside, better medical care and financial relief of service and administrative expenditure budgets. But artificial intelligence in healthcare can only be used successfully if the highest levels of security are achieved.
Sovereign Generative AI does just that. The T-Systems SmartChat, the sovereign AI chatbot for the healthcare sector, ensures scalable high-security operation that is ideally suited for processing sensitive health data. In this way, doctors' practices, hospitals, insurance companies and care facilities can benefit from the advantages of artificial intelligence. The teams are relieved of administrative tasks and bureaucracy and gain more time for strategic topics and activities in patient care.
Our services – your benefits
Artificial intelligence will soon find its way into all areas of work. The T-Systems SmartChat is the AI chatbot for healthcare: smart, secure, sovereign and scalable.
Take a look at the benefits:
Thanks to its model-agnostic approach, the T-Systems SmartChat offers commercial and technological security. The AI chatbot for healthcare uses open-source components and has integrated user management to manage user-specific data sharing as well as token limits.
The T-Systems SmartChat guarantees a scalable high-security operation that grows with the requirements of the users. In addition, the digital health solution offers access to enabler technologies for integration into operational (transsectoral) healthcare processes, such as TI messenger, iMedOne®, customer contact center, digital identity and hyperautomation.
As an AI chatbot for the healthcare sector, the T-Systems SmartChat is based on a sovereign conversational AI platform. As an out-of-the-box solution, it can be easily adapted to customer-specific requirements for distributed data storage or process and system integration.
Open interfaces enable the integration of T-Systems SmartChat into omnichannel management platforms as well as into internal knowledge management. In addition, the AI chatbot for healthcare can be integrated into document reading or workflows to increase the number of unreported processing.
How useful is the use of AI in healthcare?
The use of AI in the healthcare sector can help automate routine tasks and relieve medical professionals. For example, special AI chatbots for healthcare can answer patient questions around the clock, analyze symptoms and offer advice on how to proceed. Such a digital health solution can make a significant contribution to more efficient care and relieve the staff in hospitals and doctors' offices. AI can be a valuable help, especially in areas such as appointment scheduling, initial assessment of symptoms and the management of patient data.
How does an AI chatbot work?
An AI chatbot uses artificial intelligence to communicate with humans in natural language. It analyzes the user's input, understands the meaning behind the questions or concerns, and provides appropriate answers. In doing so, it draws on a large amount of stored information that comes from texts, databases or machine learning. The more the chatbot interacts with users, the better it can learn and adapt its responses.
What makes an AI chatbot in healthcare?
An AI chatbot in healthcare is specifically designed to provide medical information, relieve healthcare professionals, and support patients with health issues. For example, it can support internal knowledge management and help with formulation, extraction, planning, structuring, translation or programming on this basis. In the sensitive healthcare environment, the focus is particularly on safety and accuracy.
What do you have to pay attention to when using an AI chatbot in healthcare?
When using AI chatbots in healthcare, hospitals and healthcare facilities must ensure that they rely on a reliable and secure digital health solution. Data protection is another key issue, as sensitive health data must be protected. It's also important to regularly update and optimize the chatbot so that it can provide accurate and helpful answers, even with long-term use.