SAP® Application Management in healthcare
More than just software maintenance: With SAP® Application Management, hospitals receive SAP® -certified support for the use of SAP® solutions.
A key Building block of a complete relieable package
All SAP® services from a single source: With Application Management, hospitals benefit from deep healthcare expertise and prompt support for all their needs.
SAP® Application Management for the healthcare sector is a key component of a comprehensive, hassle-free package for clinics and hospitals using SAP® solutions. The service supports the development of tailored SAP® solutions for the healthcare industry and the management of complex application landscapes throughout their lifecycle. SAP® Application Management also offers remote consulting with rapid response times. High-level expertise, proactive monitoring, and state-of-the-art tools ensure that applications in hospitals can be adapted to new technologies and requirements at any time.
Thanks to decades of industry and business experience, SAP® Application Management delivers optimal support for hospitals in using SAP® software. Deutsche Telekom ensures this as an SAP® Partner Center of Expertise (PCoE). This certification confirms that an organization has the necessary resources, processes, and skills to professionally support SAP® solutions and deliver certified SAP® support.
With tailored SAP® Application Management, hospitals maintain flexibility and unlock the full potential of their SAP® environment. The solution enhances operational efficiency, improves the user experience, and reduces costs. Healthcare institutions can thus ensure seamless operations while enjoying the benefits of a modern SAP® environment with SAP S/4HANA®, SAP Fiori® or Public-Cloud functions.
With SAP® Application Management for healthcare, hospitals can optimally align processes, technology, and staffing. With the solution, Healthcare facilities receive full-service support designed specifically for hospitals and medical centers, backed by years of industry expertise. The attractive ticket-based service model also enables needs-based billing.
SAP® Application Management for Healthcare is ideal for hospitals and medical care centers that want everything from a single source for reliable infrastructure and IT systems. Thanks to remote consulting, the service goes far beyond traditional software maintenance. For example, experienced professionals are always available for key users and can be reached via a hotline. Here, the team provides ample support for system-related malfunctions and address functional queries or customization of the SAP® software.
As a full-service, end-to-end provider, Telekom Healthcare Solutions offers all SAP® services from a single source – from SAP S/4HANA® transformation to industry-specific solutions for business administration and human resources management to operation in secure data centers from T-Systems.
Our services – your benefits
Superior support for SAP® software: With SAP® Application Management for healthcare, hospitals and care centers receive far more than standard software maintenance.
Take a look at the benefits:
Expert knowledge and SAP® services from a single source: Telekom Healthcare Solutions is an experienced partner for SAP® software support and maintenance. Hospitals and care centers can contact experienced experts during office hours via the key user hotline – for troubleshooting, enhancements, consultation, and additional optional services.
Through incident and problem management, hospitals receive rapid service restoration to minimize business disruption. Root causes are identified and eliminated, and support is provided for forwarding messages to SAP® manufacturer support – including recording, processing, and monitoring messages in SAP’s® incident management system. Telekom Healthcare Solutions is certified as an SAP® Partner Center of Expertise (PCoE).
Ad hoc consultations include short consultations on the functions and customization of the SAP® software – available via phone or email. Minor changes, such as adjustments to forms or settings, are quickly implemented by experts with minimal effort.
Patch and release updates to SAP® systems are supported with expert-level application services, including modification adjustments and upgrade customization – ensuring continued use of essential functions.
Application Management Plus provides hospitals with additional information about the SAP® modules they use. This includes, for example, user information such as circulars on new features, legal updates, changes, and FAQs for managed SAP® modules.