Data Privacy Policy

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General
Telekom Healthcare Solutions attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

  1. What data is recorded, how is it used, and how long is it stored?
    1. Technical characteristics: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
      The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.
  2. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?
     
    Explanations and definitions
    We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. Telekom Healthcare Solutions or its contract data processors create usage profiles that comply with the legal requirements. This information cannot be traced back to you directly. The following information is intended to provide you with general information on the various purposes of processing data. The cookie message displayed when visiting our webpages gives you the opportunity to permit or reject the use of cookies. Cookies that are strictly necessary to provide the web service cannot be rejected (see explanation at 1. above).

    Market research / Reach measurement(opt-in)
    Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Market research is designed to learn more about the target groups that use services or applications and view advertisements. Individual users are not identified at any time. Your identity is always protected.

    Profiles for personalized recommendations (opt-in)
    Telekom Healthcare Solutions would like to offer you individually targeted and personalized take-action and click recommendations for special offers, services or products.  This involves our service providers compiling a pseudonymous profile about the services and websites accessed by you and assigning categories to the profile. The system displays content or information that matches your profile.
     
    1. Required cookies
      These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR respectively for third Countries Art. 49 (1) b GDPR.
       
      CompanyCookie NamePurposeStorage periodCountry of processing
      DTHCScookie_settingCookie bar controlCookie
      (6 months)      		Germany
      Typo3fe_typo_userSubmit formSession CookieGermany

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    2. Services by other companies (independent third party providers)
      Some of our web pages feature services of third party providers, who bear the sole responsibility for their services. When you visit one of our web pages, cookies or similar technologies may collect data and send it to third parties. Some of the data may be transmitted for Telekom Healthcare Solutions own purposes. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information about these independent third party providers can be found in the following.

      OpenStreetMap
      We use the open source map service "OpenStreetMaps" (also called "OSM") of the company OpenStreetMap Foundation, 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom. OSM is used to provide an interactive map on our website that shows you how to find and reach us. This service enables us to present our website in an appealing way by loading map material from an external server. The following data is transmitted to OSM's servers during the display: the one of our web pages that you have visited and the IP address of your terminal device. The legal basis for the processing of your data in relation to the "OSM" service is Art. 6 para. 1 p. 1 letter f) DSGVO (legitimate interest in data processing). The legitimate interest results from our need for an appealing presentation of our online offer and the easy findability of the places indicated on our homepage.

      More information on the handling of user data can be found in the OSM privacy policy: https://wiki.osmfoundation.org/wiki/Privacy_Policy

      Web hoster
      As the website hoster, Domainfactory collects and stores various personal data in the form of server log files. In this regard, Domainfactory GmbH acts as the controller withing the meaning of data protection law and is the contact for questions regarding the processing of this data. The data protection statement, including the contacts of Domainfactory GmbH, is available at www.df.eu/de/datenschutz/. The data processed by Domainfactory GmbH is collected automatically through the user’s browser.
       
      The following log files are generated:

      Web server log file
      Contains: domain, IP address, user agent, time stamp, status code
      Retention time: 7 days

      FTP log file
      Contains: FTP user, IP address, downloaded/uploaded files
      Retention time: 24 hours

      SSH log file
      Contains: SSH user, IP address
      Retention time: 3 days

      Email log file
      Contains: metadata (sender, receiver, time, IP address, size)
      Retention time: 3 days
       
      All log files are rotated daily. The log files from the previous day are archived and are available to the web hoster for the respective retention times. These are purely internal log files that are only accessible to Domainfactory. Further information is available at https://www.df.eu/de/support/df-faq/service-infos/datensicherheit/?_ga=2.130910095.1888832588.1673952977-1993388734.1648729027#accordion-22953

      Google
      Visiting a website with embedded YouTube content automatically creates a connection to Google Double-Click, even if the video is not clicked or played. To better protect your data, we have embedded all YouTube videos on our site in extended data protection mode.
      To better protect your data, we have embedded all YouTube videos on our site in extended data protection mode. Furthermore, the YouTube video is only loaded after the user has given their explicit consent. Before that a static thumbnail is shown to prevent unwanted data transmission to Google Double-Click. If the user agrees to displaying YouTube videos, the server is informed about which sites the user previously visited. If you are logged in to your YouTube account at that time, you enable YouTube to link your online viewing behavior to your personal profile. You can prevent this by logging out of your YouTube account before visiting our sites. Further information on the handling of your YouTube user data is available at www.google.de/intl/de/policies/privacy/in the data protection policy of Google Ireland Limited applicable to YouTube.
      Third-party provider details: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland; Fax: +353 (1) 436 1001. Terms of use: www.google.com/analytics/terms/de.html; data protection overview: www.google.com/intl/de/analytics/learn/privacy.html; and data protection policy: http://www.google.de/intl/de/policies/privacy.


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  3. Where can I find the information that is important to me?
    This data privacy information provides an overview of the items which apply to Telekom Healthcare Solutions processing your data in this web portal.
    Further information, including information on data protection in general and in specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.

  4. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Telekom Healthcare Solutions?
    Telekom Healthcare Solutions acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom·de.

  5. What rights do I have?
    You have the right
    1. To request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
    2. To request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR);
    3. To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
    4. To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR);
    5. To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
    6. To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
    7. To data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
    8. to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).
  6. Who does Telekom Healthcare Solutions pass my data on to?
    To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Telekom Healthcare Solutions also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
    To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Telekom Healthcare Solutions contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
    Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.
  7. Where is my data processed?
    Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place
    1. if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,
    2. or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),
    3. or to the extent required by law (Article 49 (1) c GDPR).

Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).

 

© Telekom Healthcare Solutions – January 2021

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Services by other companies (independent third party providers)

Deutsche Telekom Healthcare and Security Solutions GmbH’s websites include links to third party service providers, who provide their services under their own responsibility.

When you visit web pages of Deutsche Telekom Healthcare and Security Solutions GmbH, cookies or similar technologies record data and send it to third parties, in part for Deutsche Telekom Healthcare and Security Solutions GmbH’s own purposes. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information on the independent third party providers can be found in the data privacy information.

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